![]() ![]() You will ask the patient about his or her health status and discuss symptoms. Review the discharge summary and AHCP to find out about: You will need to be familiar with the patient's health history and discharge plan before you make the followup phone call. These may include the hospital medical record, notes from the clinician who discharged the patient, the inpatient clinicians who cared for the patient, and the ambulatory medical record. If the discharge summary is not complete or if an AHCP was not generated for the patient, you will need to collect this information from other sources. Review Health History and Discharge Plansīefore the phone call, obtain the patient's hospital discharge summary, the after hospital care plan (AHCP), and the DE's notes. Do this until the patient can correctly describe your directions in his or her own words.
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